Andy Mauro’s stories
Artificial intelligence is bringing the humanity back to customer service

A frequent topic on this blog of late has been the multitude ways in which artificial intelligence will change our lives. Many in the popular media have focused on doomsday scenarios, from Stephen Hawking suggesting that “[t]he development of full artificial intelligence could spell the end of the human race” to Elon Musk saying that “[i]f I had to guess what our biggest existential threat is, it’s […]