Chris Carlisle’s stories
Recently Fannie Mae and Freddie Mac published new guidelines encouraging their servicers to use lower cost-digital channels for borrower outreach.

When the mortgage crisis peaked in the first quarter of 2010, more than one in every seven mortgages in the U.S. were either a month or more past due or in the foreclosure process. Faced with this unprecedented number of delinquent loans, and pressured by regulators and investors to provide better, more responsive service to […]

As the sun starts breaking through the winter weather, we’re reminded that proactive engagement can bring a warmth to customer communication.

With sunshine melting away the cold weather, we’re reminded of how proactive engagement enables warmth in customer service. Now, you may be casting a skeptical shadow. Warmth in customer service calls? You might be thinking of generic service calls that annoy or frustrate customers rather than help them. The truth is that proactive customer calls […]

Winter is here and even Christmas seems to be coming at us faster with the late November Thanksgiving this year.  If you are anywhere near the mortgage industry, the next few weeks carry an even greater level of significance, because January 10, 2014 is looming on the horizon.  That’s the official date when the newly […]