Erica Hill’s stories
World Voice Day

We’re getting down to the wire on our World Voice Day 2014 competition. What started as an enormous list of possible voices has grown smaller and smaller over the past several days, and we’re close to having a winner.  As our corporate communications team sat together several weeks ago and talked about who the greatest […]

When you think about your last phone call to your bank, your last interaction with your insurance company via its mobile app, or the last time you wanted to change your data plan via your telco’s web portal – where did things work, and where did they fall apart? For too many of these interactions, […]