Gorm Amand’s stories
Just like the seasons, customer expectations change. Businesses can leverage self-service technologies to improve the customer experience.

Spring has sprung in the Northern Hemisphere. Once again, the March Equinox signaled the official start of another season of growth filled with blooming flowers and looming showers as daylight retakes the upper hand. A symbol of new beginnings, spring is also the perfect time to reflect on the past year, reaffirm commitments to growth, […]

Deploying a virtual assistant can increase sales – especially during the holiday season.

The holiday season is upon us – and for many consumers, that means extra helpings of food, conviviality, and…shopping. Black Friday used to be the biggest retail day of the year, when consumers would line up outside storefronts in the middle of the night to be first in line for the newest TV set or […]

Congratulations – you’ve survived the crowds and frenzy served up by Black Friday and Cyber Monday, the two biggest shopping days of the year! But brace yourself ­– more helpings of holiday hustle and bustle lie ahead. Each year, retailers across the U.S. launch promotional campaigns to attract our attention and our spending – from […]