Jeff Segarra’s stories

Every day more companies are moving on from traditional paper contracts and legal documents and enabling important business documents online with digital signatures. Though law firms and consulting groups are among the most prolific adopters, it is a trend that persists regardless of company size or industry. That’s because digital signatures lead to better productivity, […]


If you’re like most people, you’re barely scratching the surface of the software applications you use every day. Instead, you use the same small handful of features over and over, even as updates and new enhancements are released. Occasionally you might wonder if there’s an easier or more efficient way of accomplishing a task, but […]


Imagine having responsibility for the storage of tens of thousands of documents in a wide variety of formats — Word, Excel, TIF, PDF and many more. Additionally, these documents are embedded with images, tables and graphics and could be published in multiple languages, which further adds to their complexity. Now imagine your responsibility isn’t just […]


It’s happened again. According to a recent article in ITPRO, a hacker was able to gain access to more than 150,000 networked printers. Even worse, it sounds like the effort was fairly easy. In this case, the hacker, who went by “Stackoverflowin,” executed a program to search the internet to find printers that were online […]


“Big data.” So much more than a hard-to-understand buzzword that first surfaced a few years ago, the concept of big data is now an important tool for most companies today. For anyone still unaware, big data describes the effort of collecting and analyzing huge volumes of new types of data. Examples include traditional structured data […]


Unfortunately, ensuring complete data security in healthcare may be more challenging in 2017. According to the Ponemon Institute’s Sixth Annual Benchmark Study on Privacy & Security of Healthcare Data, data breaches in the healthcare industry are continuing to grow in terms of volume, frequency, impact and total cost. Most notably, nearly 90 percent of responding […]


The simple definition of the benefit of optical character recognition (OCR) is a way to search for content within high volumes of digital documents, including paper documents converted to digital PDFs. But search is really just the beginning when it comes to the value OCR has to offer. Many organizations use OCR as a means […]


It’s that time of year again. Yes, it’s the holiday season, but more specifically, it’s that time when we all (hopefully) have the chance to pause, reflect on all that happened in the past 12 months, and begin to either plan specific New Year’s Resolutions, or just begin to look ahead at 2017. Personally, I […]


Today, most desktop software applications provide a wide array of features to help their users work in new ways, get more out the application and become much more efficient and productive. Yet some of these features are slightly more advanced or take a little effort to learn. For example, my current favorite is using “Merge […]


Documents are the backbone of business, but many of the systems and processes that we use to work with information are slow and inherently risky. Today’s office environment is a hybrid mix of digital and hard copy documents. Extracting information from paper-based documents is not always a simple task. But working with digitized information can […]


The volume of electronic-stored documents is increasing dramatically year over year, which shines a light on the critical importance of e-discovery — the ability to efficiently and accurately search the contents of electronic documents that have been created, disseminated and stored by legal firms and similar organizations handling sensitive information. Since the adoption of the […]


With the proliferation of desktop and network-printing devices, document printing has become second nature for most office users, and in many ways taken for granted. Nevertheless, the number of printer-related support issues continues to grow. Printing is not always convenient for knowledge workers – particularly in large businesses where printers are shared by multiple users […]


According to the International Data Corporation (IDC), the U.S. mobile workforce is expected to surpass 105 million employees by the year 2020, accounting for nearly two-thirds of the total U.S. workforce. What’s driving this rapid growth of remote employees? For starters, smartphones and tablets have become unilaterally affordable as companies have grown comfortable with bring […]


Today’s information workers and other employees need 
to do all they can to improve collaboration, especially when it comes to working with shared documents. Overcoming inefficient tools and document management processes is key to reducing costs and improving productivity. However, despite the fact that information workers frequently interact with documents in a shared manner, many […]


Most businesses today are investigating opportunities for going paperless—or at least transitioning as much as possible from paper to digital workflows. The reasons are simple: to reduce costs and improve business operations. Time is money, and paper has become a major drain on worker productivity. How much time do knowledge workers spend sifting through paperwork? […]


When it comes to business priorities these days, three areas consistently rank at the top of the list: reducing costs, streamlining processes, and improving productivity. Organizations of all sizes are consistently looking for ways to streamline operations and take cost out of the environment. Yet, when it comes to office printing, many businesses are still […]


The flexibility and immediacy of digital content makes it simple for knowledge workers to capture and distribute information. Today, knowledge workers regularly send business documents by email to recipients outside of their organization, often with little thought as to what happens to that document once they hit the send button. In a routine transaction, a […]


Good news to report from Nuance’s Imaging division: Earlier this week, Nuance Imaging was named the market share leader among global device and print management vendors by IDC, a leading IT market research and advisory firm. The study, “Worldwide and U.S. Device and Print Management Market Shares, 2015: Year of the Evolving, Fragmented Market” reports […]


Scanning has become ubiquitous in today’s office environment. Once limited to back-office applications, scanning has evolved into a general office business function. Employees want access to scanning, they need access to scanning, and they now have it with the proliferation of network MFPs. Research shows that 73% of knowledge workers today have access to scanners […]


Have you ever had to create a “Frankenstein PDF?” You know, one PDF file stitched together from so many different “parts” – formats such as Microsoft Word, PowerPoint, JPG, and many more. Without the right PDF converter tool, you have to resort to printing each document, scanning it and the opening each one to awkwardly […]


Security remains a major source of anxiety for companies of all sizes, which is why it consistently falls at the top of the list when it comes to ranking IT business concerns. According to a recent report from IDC, IDC FutureScape: CIO Agenda Leading the Third Platform Business and Technology Transformation through 2015 and Beyond, 70% […]


There are compelling reasons why, over the past 25+ years, the PDF format became the global standard for creating, sharing and archiving electronic documents. Reliability, flexibility and consistency across computing platforms all contributed to PDF documents making up an estimated 80 percent of all electronic documents on the Web. But another key attribute of the […]

As two-in-one laptop devices become more popular, knock out potential compatibility issues with a PDF converter

Until recently, two drawbacks prevented two-in-one convertible laptops from becoming the first choice device among business users: They lacked the portability and battery power of a tablet, and did not meet the performance of a traditional laptop. However, 2015 saw leaps in battery power and overall performance among two-in-one devices. With the arrival of Windows […]


It’s tempting to think of failures in document workflows as a minor nuisance – a temporary lapse in the smooth functioning of a business, a profession or a government agency. How bad could the effects of a poorly designed workflow be, after all? Perhaps poor communication between coworkers? A decline in a workgroup’s productivity? Or, […]

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It’s sad but true: Data breaches have become a way of life, but unless you’ve experienced one, it’s difficult to realize just how painful they can be. Yet with research from the Ponemon Institute that shows that the average cost of each stolen record can be as much as $200 – and can forever tarnish […]

Improve MFP security to better protect PHI data.

An old saying suggests that if you’re hunting for a misplaced item, you’ll find it in the last place you look. For hospital IT directors and compliance officers who are responsible for protecting their IT systems against hacks and data breaches, too often the “last place you look” is one of the least secure devices […]

Printers may leave you more vulnerable than you think

The downside of ever-wider connectivity is, of course, that if everyone can reach you, anyone can reach you. Scores of U.S.-based colleges and universities had a harsh reminder of this reality recently, when their networked-but-unsecured printers began to churn out flyers from a neo-Nazi organization that contained racist and anti-Semitic propaganda. The hacker who claimed […]


Two sweeping, structural trends are transforming the nature of the U.S. workplace, and government agencies – from national to local – are not immune. One trend is demographic: the millennial generation will soon dominate the U.S. workforce. According to the Bureau of Labor Statistics, by 2020, millennials will make up 50 percent of the United […]


If you’re responsible for maintaining data security and privacy in a healthcare environment, you may look at the increasing use of mobile devices as a decidedly mixed blessing. A recent mHealthNews article describes the benefits of mobile access and how it can provide compelling improvements in convenience, ease of use, and accuracy. That’s why so […]

Minimize security risks posed by printers and other IoT devices

It doesn’t take much more than a quick glance at the news to realize that cybersecurity is a top priority for companies today. Worse, the cause for concern is growing. According to research conducted by PricewaterhouseCoopers in its Global State of Information Security Survey companies detected 38 percent more security threats in 2015 than they […]

There is still too much paper in the workplace today.

The Internet, cloud-based tools, mobile devices and other technologies are all transforming many traditional forms of communication into digital media. This, in turn, reduces the amount of paperwork and printing that occurs in most companies today. Clearly, it’s a positive trend, but it turns out that we have quite a ways to go before paper […]


Government agencies at all levels – national, regional, and local – are struggling to meet two conflicting imperatives. One demand is for transparency: constituents (individuals, businesses, and other organizations) increasingly expect that information in the hands of government will be accessible to and usable by everyone with a legitimate interest in it. The offsetting demand […]

Improve the way government agencies control document workflows

Across the globe, government generates more paper than any other industry or field of activity. As consumers of government services, we take for granted that any process that is conducted by a government agency will be paper-intensive – and therefore may be inefficient, costly, and/or insecure. The people in government who are responsible for document-based […]


Documents are the backbone of business, but many of the systems and processes that we use to work with information are slow and inherently risky. Today’s office environment is a hybrid mix of digital and hard copy documents. Extracting information from paper-based documents is not always a simple task. But working with digitized information can […]

PDF document management system

The Ponemon Institute recently reported that the loss of sensitive data costs companies approximately $3.8 million a year. The financial consequences aren’t the only problems these companies face; damages to reputation and the loss of customer loyalty can be even greater concerns. Additionally, if legal requirements are breached, the consequences for the company may be […]

Government secure document management solution

On December 20, 2015, researcher Chris Vickery discovered an exposed database containing personal information belonging to approximately 191 million American voters. The exposure was the result of a misconfiguration, and while voter data is considered a matter of public record, it should concern citizens and government officials to know how accessible this information may have […]

Improve overall security with these tips for MFPs

If you were to compile a list of the most vulnerable network points in your workplace, it is likely that list would be missing one of your most prevalent risks: multi-function printers (MFPs). More than just copiers, printers, and scanners, MFPs continue to advance and add functionality that has a positive impact on workplace productivity […]

Replace fax machines with more effective, secure MFP solutions

“Just fax it to me.” How often do you find yourself saying that nowadays? It could be more than you think if you’re in some industries. Even though email and other technological tools have come out that could take the place of faxing, the good old fax machine seems to have made it through alive. […]

Nuance helped Tulane University improve printing and overall student security.

Education institutions of all sizes face many challenges related to the way they process, consume, share and store information on paper documents. For example, most education institutions have a high number of users – students, administrative staff, guests, and more – who tend to view printing as a free service. The result is an over-reliance […]


This may be the craziest question you’ve heard all day, but could manual data entry inadvertently lead to male pattern baldness? A new video from Nuance now presents a lighthearted look at the business challenges related to manual data entry. We admit that this example is a little silly, but it does a good job […]


The Internet of Things presents a new frontier where people, machines, devices, sensors and businesses are connected and interact with each other. Experts say it is poised to address a wide range of enterprise needs such as transforming asset management in field service, fixing supply chain bottlenecks, connecting retail to consumer demand and more. When […]

It is widely understood that high accuracy is the paramount goal of OCR technology. Higher accuracy means higher automation level, lower manual verification, and therefore lower costs and higher return on investment. Nuance Document Imaging, with the combination of several pioneering OCR companies, has been dedicated for decades to improving the OCR accuracy and continues […]


As organizations around the globe look to achieve improved efficiencies, many recognize that the digitization of paper ranks high on the priority scale. While there are a number of comforts associated with paper, in reality, it is inherently inefficient. For example, it is time-consuming to physically look through file cabinets, boxes, and folders. Distribution of […]

Today the continued use of paper slows organizations down and frequently leads to “knowledge re-creation.” Not only does this waste time – as you are forced to re-create information from existing paper or search for misplaced documents – but it is also a drain on overall productivity and profitability. Additionally, small businesses and individuals underutilize […]


While many companies have responded to the potential security breach challenges by installing network firewalls, anti-malware software, and intrusion detection/prevention systems, the area of internal security threats – particularly those related to document security – has largely been ignored. Organizations’ awareness of potential security problems that exist, or familiarity with the solutions that can prevent […]