John Heater’s stories
Artificial intelligence can be leveraged to provide better customer service.

The last year has proven that bots are here to stay. And they’re poised to make an even larger impact on customer service in 2017. Chatbot technology continues to improve, with Gartner predicting that by 2020, the average person will have more conversations with bots than with their own spouse! That’s a lot of conversations. However, even as […]

As businesses set their own New Year’s Resolutions, improving customer service is an evergreen goal companies should strive for.

It’s the beginning of a new year, which means it’s the opportunity to start fresh. Out with the old, unhelpful habits and in with the new, constructive behavior. But resolutions aren’t just for individuals. Businesses, too, can benefit from committing to positive change and development. And one goal that’s always worth striving for is improving […]