Josefine Fouarge’s stories
Text messaging turns 25 years old in 2017 – but messaging has continued to evolve for customer service.

It seems like just yesterday when the small handful of cell phone users started typing short messages to the few friends who also had texting capabilities on their phones. Now, twenty-five years later, 8.5 billion text messages are sent every day in the U.S. Consumers are looking for more ways to communicate with businesses, including […]