Monique Lind’s stories
Cater to all generations when considering your customer experience strategies

Millennials! Millennials! Millennials! Sometimes GenX-ers and Baby Boomers tend to feel like Jan Brady whining the woes of being overlooked by brands who cater to the preferences of the favorite child – Millennials. The more Millennials lean toward doing everything digitally and demanding more personalization, the more brands serve through digital means, resulting in a […]

omni channel engagement

Why do people go on vacation? Have you ever met someone that says they don’t want to take a vacation? People want to flee their everyday lives and experience something new. Who doesn’t want to visit a place with better weather, clear waters and great service? With school out and the first weeks of summer […]