Robert Weideman’s stories
2017 will be the year businesses leverage chatbots to improve customer service.

2016 saw endless chatter about chatbots, some good and some not-so-good. The year may be remembered as “the rise of the bots.” Nuance posits that 2017 will mark “the battle of the bots” – a year which will begin to separate “good” bots from the “bad,” when some bots will succeed while others fail, and […]