Addressing privacy concerns with speech recognition

In an age of talking machines and artificial intelligence, where virtually everything is connected, data increasingly takes a central role in the efficacy of these systems. These systems offer tremendous benefits to people and society. They also raise important privacy considerations for industry participants, including Nuance.
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Everything is connected in today’s digital world

In an age of talking machines and artificial intelligence, where virtually everything is connected, data increasingly takes a central role in the efficacy of these systems.  These systems offer tremendous benefits to people and society.  They also raise important privacy considerations for industry participants, including Nuance.

Today a number of news articles were published concerning a complaint filed by certain consumer protection groups with the U.S. Federal Trade Commission (FTC) related to data privacy, and specifically related to what information is being collected from children through voice-enabled toys manufactured by one of our customers.

Nuance takes data privacy seriously.  With that in mind, we would like to share a handful of important points with our customers, investors, media and our employees.

  • We have not received an inquiry from the FTC or any other privacy authority regarding this matter, but will respond appropriately to any official inquiry we may receive;
  • Our policy is that we don’t use or sell voice data for marketing or advertising purposes;
  • Upon learning of the consumer advocacy groups’ concerns through media, we validated that we have adhered to our policy with respect to the voice data collected through the toys referred to in the complaint; and,
  • Nuance does not share voice data collected from or on behalf of any of our customers with any of our other customers.

We have made and will continue to make data privacy a priority.

 

For Media:

Richard Mack – Richard.Mack@nuance.com

Rebecca Paquette – Rebecca.Paquette@nuance.com

 

For Investors:   

Richard Mack – Richard.Mack@nuance.com

Christine Marchuska – Christine.Marchuska@nuance.com

 

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Richard Mack

About Richard Mack

Rick serves as vice president of corporate marketing and communications at Nuance, where he directs worldwide, integrated programs that supports the company’s business growth, technology innovations and corporate development initiatives. He oversees an ever-evolving blend of media relations, marketing, employee communications, financial communications, social media, public affairs, and branding activities. During his tenure, he has helped architect and evolve the company’s positioning and visibility, presiding over substantial growth in awareness for Nuance among the industry, consumers, the media and investors. Prior to Nuance, Rick held senior communications roles at RSA Security, Mirror Image Internet and several Boston-area communications firms. He received an Economics degree from Connecticut College in New London, Connecticut. Rick resides in Winchester, MA with his wife, Margaret, and their two children, and is an avid cook in his spare time.