The increased acceptance and adoption of the voice has led to another voice biometrics deployment by Magyar Telekom Plc., the leading telecommunication company in Hungary. With its recently announced deployment of Nuance’s VocalPassword, Magyar Telekom is able to automatically authenticate customers calling into the customer service center with inquiries or transactions.

The solution uses Nuance’s industry-leading voice-biometrics technology to authenticate customers through the sound of their voice, delivering a more secure and convenient alternative to the traditional combination of personal identification numbers (PINS) and security questions.

The new service is significant, as Magyar Telekom Plc. is the first in Hungary to enable voice authentication in the contact center. The deployment also represents the growing commitment to the technology, as other initiatives throughout Europe have also implemented Nuance’s voice biometric technology. This service is available to Magyar Telekom customers for 99HUF per voiceprint (approximately .40 cents USD) – a nominal fee considering the value this brings both the customer and contact center from an experience and security perspective.

Through recent survey results enterprises are finding that their customers are requiring that their personal information and identification be made more secure, while at the same time demanding higher levels of convenience and service. Nuance Voice Biometrics solutions meet the competing demands of increased security and convenience, and are proven every day through innovative services from leaders like Magyar Telekom.

With more than 20 million voiceprints worldwide, Nuance Voice Biometrics Solutions have become the de-facto standard in authenticating and identifying people simply through the sound of their voice. Nuance Voice Biometrics Solutions have been proven at leading organizations, across a wide range of markets, including in financial, customer service, government and consumer devices.

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About Andrea Mocherman

This was a contributed post by Andrea Mocherman. To see more content like this, visit the Customer experience section of our blog.