I’m excited to share the news announced by Nuance this morning that we signed an agreement to acquire Varolii, the leading provider of cloud-based outbound customer engagement solutions.  This acquisition will strengthen and accelerate Nuance’s multichannel strategy, creating a comprehensive cloud-based solution that unites the best of inbound and outbound customer service.

Varolii will bring a full outbound communication portfolio to the Nuance OnDemand Customer Service Cloud, which provides inbound hosted IVR and Nina virtual assistant solutions for mobile and web applications. Varolii will extend Nuance’s market leadership through the addition of over 400 deployments with enterprise organizations including Alaska Airlines, Southern California Edison, SunTrust, and Time Warner Cable.

Robert Weideman, the General Manager for our Enterprise Division, described the deal this way – “The greatest opportunity to deliver superior service is when you can anticipate a need and proactively contact the customer in a personalized and intelligent way.  The combination of Nuance and Varolii not only represents the best of inbound customer service with the best in outbound customer communications, but the opportunity to deliver automated yet natural conversations with customers that are more compelling and effective.”

The transaction has been approved by both companies’ Board of Directors and is expected to close next week.  We look forward to welcoming our new colleagues at Varolii to Nuance then.  To read the full press release click here.

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Greg Pal

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This was a contributed post by Greg Pal. To see more content like this, visit the Customer Experience section of our blog.