There are new reports about security breaches related to passwords on a weekly basis, making authentication processes more important than ever. People should be very concerned about using the same password for multiple accounts, because if just one of their accounts is breached, then it’s highly likely that all of their accounts will be compromised.

Nuance Communications recently conducted a Twitter survey focused on consumer perceptions of voice biometrics. The results of the survey found that consumers in general are enthusiastic about the idea of using their voice to authenticate their identity, particularly if the technology increases security.

This latest survey found that 62 percent of respondents have more than 11 usernames and passwords, and that they forget their passwords between one and five times a month. Each time a password is forgotten it’s lost time that could be spent being more productive at work or at home. In addition, 74 percent of those surveyed have been blocked access to important information while using a mobile device because they could not remember their log-in information. The survey also found that 80 percent of respondents use the same password for multiple accounts if it fits the password criteria. The average consumer might not be aware that using the same password increases security risks and exposure to identity fraud.

A combination of voice and a password or PIN was preferred by 61 percent of those surveyed. And, 77 percent of respondents would be comfortable using voice biometrics if it meant tighter security.

Voice biometrics provide an added layer of security and, as part of a multi-factor authentication process, virtually eliminate the risks associated with using the same user name and password for multiple accounts. By simply using their voice and its unique voiceprint, consumers will have secure access to personal information and virtually eliminate forgotten passwords.

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About Andrea Mocherman

This was a contributed post by Andrea Mocherman. To see more content like this, visit the Customer experience section of our blog.