As I mentioned in my previous post, Nuance just launched a new generation of voice biometric solutions last week. I’m thrilled to see the latest technology advancements rolling out to our existing customers as well as being introduced to new organizations that are looking for a secure yet easy approach to authentication.

The announcement last week was not lost on the press, as many picked up on the news that companies are (or should be) kicking PINs, passwords and security questions to the curb. Business Insider noted the unnatural interrogation that often occurs when customers call in to a contact center. I was also pleased to see that VentureBeat covered the news. Their focus was on how Barclays Wealth has benefited from their use of voice biometrics. If you get a chance, take a look at some of the results that Barclays has seen since implementing voice biometrics – truly impressive.

I’d also like to share an engaging interview that took place last week with our executive vice president and general manager, Robert Weideman on Fox Business Channel. Robert spoke with Melissa Francis of the “Money” program, and Melissa kicked the conversation off by noting her own frustrations with PINs and passwords. (I think you’ll find that they are common frustrations that many of us share). Robert talked about some of the ways that voice biometrics can ease those frustrations with a simple, spoken passphrase, while enhancing security. There were also some great questions asked from folks on Twitter such as “Will the system work if I have a cold?”


I’m looking forward to seeing more and more news coverage of voice biometrics as this conversation continues to evolve. In the meantime, share you thoughts below – I’d love to hear from you!



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Brett Beranek

About Brett Beranek

Like you, CX and biometrics expert Brett Beranek – Senior Principal Solutions Marketing Manager, Enterprise – is fascinated by transformative technologies that have a real impact on our lives. With over a decade of experience in the customer experience and biometrics space, Brett brings strategic and tactical insights to organizations wishing to deliver a better experience to their customers via innovative technologies. Prior to joining Nuance, Brett a technologist and entrepreneur by education and passion, successfully introduced several disruptive technologies to the health-care, IT and security markets, including as a partner of facial recognition firm Viion Systems and member of Genetec’s management team, a security firm that transformed the video surveillance market. Brett also currently serves on the advisory board of high-tech healthcare startup GaitTronics. Brett earned a Bachelor of Commerce, Information Systems Major, from McGill University as well as an Executive Marketing certificate from Massachusetts Institute of Technology’s Sloan School of Management. Brett loves travelling the globe and discovering new cultures with his three kids, Layla, Rayan and Nora and his wife, Tania.