What problems does your app solve in healthcare?

Our mobile application, MedMaster Mobility,  is revolutionizing the delivery of healthcare with its ability to seamlessly connect to existing legacy electronic health record (EHR) / electronic medical record (EMR) systems. Wherever the physician has privileges, even with different EHR/EMR systems, we can give them complete access with the same look and feel regardless of the system, thus eliminating the need to learn and remember varied ambulatory and/or inpatient EHRs.

By embedding 360 | SpeechAnywhere and 360 | Understanding Services powered by Nuance Healthcare, physicians using MedMaster now have access to a universal user experience – anytime, anywhere – that allows for improved patient-centered care and outcomes while reducing healthcare costs.

Is there a patient component to your app? If so, what role does it play in the patient’s care experience?

We offer a portal that allows patients to communicate with their physician, view lab results, medications, submit for prescription refills, make appointments and more. A recent survey by the California HealthCare Foundation concluded that people pay more attention and become more engaged in their health and medical care when they have easy access to their health information online, and that is especially true for those with lower incomes. Patient access will also result in longer-term payoffs, such as greater administrative efficiencies, improved responsiveness to patients needs and reduced hospital readmissions.

What are the top features/benefits of your app?

  • Multiple facility capability
    • No need to change devices when visiting different locations
  • Live speech recognition
    • Three times faster than typing
    • Allows user to navigate and make corrections using their voice
    • Speak at your own pace
    • Immediate feedback of spoken word thus reducing transcription costs
  • Connects to existing legacy EHR/EMR systems
    • Application projects the same screen no matter the system to which it is connected
    • Eliminates the need to learn multiple systems
  • Clinical Language Understanding
    • Capture a patient’s unique clinical story and extract structured, actionable  information

What is the big ‘a-ha’ moment with your end users when you first demo your mobility application for them?

The landscape of the healthcare industry is rapidly moving toward a strong patient-centered care environment that requires precise documentation and a more “personable” encounter. When physicians experience the ease of use, see how robust the connectivity is and realize that the only thing they need to carry with them during their rounds is an iPad or iPad mini – that is when we hear “A-HA!”

What challenges or needs did you see and/or experience in the industry that drove you to build this application?

The sheer number of EHRs/EMRs building single purpose proprietary mobile applications led us to solve the most common problem, which is interoperability anytime and from anywhere using just one native iPad application.

In one sentence, tell us what you think the future of mobile health will look like.

Mobility is the future of healthcare delivery and we’re confident that this continuing evolution will lead to a more personalized approach to care and increased patient engagement that leads to better outcomes and reduced costs.

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Jonathon Dreyer

About Jonathon Dreyer

Jonathon Dreyer is the senior director of solutions marketing for Nuance’s Healthcare division where he is driving a physician-first approach to medicine by bringing cloud-based speech recognition and clinical language understanding technology to a worldwide community of healthcare IT developers and provider organizations. Prior to his current role, Jon worked as the solutions marketing manager for Diagnostic Imaging at Nuance and previously headed up marketing at Commissure Inc., a provider of clinical documentation and healthcare communication solutions. Jon graduated with Summa Cum Laude honors at Wayne State University where he earned a B.S business administration.