The future of the healthcare industry is rapidly changing as patients’ needs evolve. Motivated by convenience, efficiency, and cost, ambulatory care is extremely attractive to patients. Healthcare organizations are increasingly carving out specialized outpatient services and looking for physicians to help manage the spike in volume while adapting to consumerism successfully.
Since quality will be rewarded and reimbursed regardless of where care is delivered, everyone needs to know what is really happening with the patient from both a clinical and business perspective to transition successfully. Once again, physicians are in the cross hairs trying to focus on patients with a swirl of changes surrounding them.
The complex ecosystem of hospitals, clinics, medical offices, and other ambulatory services causes difficulties for keeping care running smoothly, managing several patient conditions in tandem and streamlining documentation between inpatient and outpatient providers. The winners will be physicians and caregivers who cooperate and communicate well, maintain efficient care and top the charts of quality rankings.
At the recent 2016 HFMA ANI conference, CFO discussions centered on helping align all aspects around the patient in order to prove the best care was delivered especially this year when 85% of all Medicare fee-for-service payments will be tied to quality and value. We’ve seen this trend at Nuance where clinical documentation improvement (CDI) is on the rise with hospital administrators and physician leaders looking for help in linking care with analytics and outcomes to support the consumerism of healthcare and shift to value-based payments (VBP).