Company Update on Malware Incident

On June 27, certain systems within the Nuance network were affected by a global malware incident. We are working tirelessly to respond to the incident and ensure continuity for customers.
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company update

As previously disclosed, on June 27, certain systems within the Nuance network were affected by a global malware incident. We are working tirelessly to respond to the incident and ensure continuity for customers.

As soon as we became aware of the malware, we immediately took measures to contain it and assess the extent of its effects on our network, including taking certain systems offline regardless of whether they had been impacted.  We understand that these actions and our inability to communicate with our customers and others through ordinary channels has caused significant inconvenience.  We immediately sought alternative ways of reaching our customers and partners to alert them to the situation and let them know the best ways to securely engage with us as we worked through the issue.  As more of our systems are restored, we are beginning to return to our traditional means of engaging with and supporting our customers.

We have engaged experts in cybersecurity and forensics, and have called upon the resources of major IT infrastructure vendors to assist us in our recovery efforts. We are working around the clock to restore our systems, add further security controls, and ensure our customers can resume functionality with their systems. Importantly, there is no evidence to suggest that any customer information has been removed from the network.

Our healthcare business has been the most affected. We are doing everything within our power to support our healthcare customers and provide them with the information and resources they need to provide quality patient care, including offering an alternative transcription system and additional Dragon Medical solutions.

We recognize and appreciate that our customers place a great deal of trust in us and our systems, and will not rest until we have resolved this matter.

The company will continue to provide updates about this matter via whatsnext.nuance.com and/or Twitter @nuanceinc.

Please visit the below pages for additional information:

  • Neil Macowan

    Last week I had to get a new PC and install my SW, including Dragon NS. However, due to the malware incident I was unable to regisater or actívate Dragon on the new PC. Am trying to do so now, but I don’t seem to be getting anywhere. Can somebody tell me if the activation or registration functions are working again?

Richard Mack

About Richard Mack

Rick serves as vice president of corporate marketing and communications at Nuance, where he directs worldwide, integrated programs that supports the company’s business growth, technology innovations and corporate development initiatives. He oversees an ever-evolving blend of media relations, marketing, employee communications, financial communications, social media, public affairs, and branding activities. During his tenure, he has helped architect and evolve the company’s positioning and visibility, presiding over substantial growth in awareness for Nuance among the industry, consumers, the media and investors. Prior to Nuance, Rick held senior communications roles at RSA Security, Mirror Image Internet and several Boston-area communications firms. He received an Economics degree from Connecticut College in New London, Connecticut. Rick resides in Winchester, MA with his wife, Margaret, and their two children, and is an avid cook in his spare time.