Imprivata Cortext Q&A: Secure communication to improve care coordination by speaking

Clinicians often experience issues with overhead paging, local and wide area paging, faxing and phoning. These issues create a noisy environment for patients and their families, and lower patient satisfaction scores (HCAHPS). Healthcare providers need communication that is efficient, secure and collaborative. Ed Gaudet, general manager, Imprivata Cortext, shares his thoughts about the future of clinical communications and mHealth, and the added value that voice recognition brings to secure communications in healthcare.
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Voice recognition brings added value to secure communications in healthcare.

This is part of our series highlighting apps that power physicians with voice using the new Dragon Medical One cloud platform.

Imprivata Cortext, a secure communications platform for healthcare, replaces paging with mobile and desktop messaging to enable care coordination, mass notification and patient engagement. The platform, now integrated with Nuance Dragon® Medical speech recognition, is used by all those involved in patient care, from the attending physician and primary nurse to the extended care team, clinical departments, operations and administration of healthcare.

Q&A

Jonathon Dreyer: What inspires you when creating an app?

EG: Healthcare organizations go through extraordinary means to put IT security systems in place to protect patient health information (PHI) – however, such measures often impede providers’ workflows. We aim to knock down the barriers healthcare faces when needing to access, communicate and transact PHI securely and conveniently. By removing barriers created by security and streamlining clinical workflows, Imprivata makes security invisible.

JD: What is the state of communications for clinicians?

EG: Clinicians often experience issues with overhead paging, local and wide area paging, faxing and phoning. Other communication problems include inefficient paging without read receipts, circuitous faxing workflows, and phone and voicemail tag. Together, these lower patient satisfaction scores (HCAHPS) andcreate a noisy environment for patients and their families. Communication is just not efficient, secure or collaborative.

JD: What issues in the healthcare industry did you address?

EG: We identified three primary needs:

  1. Replace pagers and other outdated technologies – Healthcare organizations can use a secure messaging platform to eliminate inefficient workflows caused by pagers and overhead paging systems.
  2. Improve care team coordination – Providers who use a single platform for group communication across multiple sites, both inside and outside the hospital, will experience more timely and efficient information exchange
  3. Secure PHI – HIPAA-verification allows providers to no longer have to decide between speed of communication and legal risk.

JD: How will Nuance technology and the power of voice enhance Imprivata Cortext?

EG: The Nuance clinical speech recognition solution integrated into our mobile application enables clinicians to quickly, conveniently and securely add important context to any message. It helps turn patient information into the patient’s story. The power of voice equals ease of use and speed of communication by providing professional-grade speech recognition that doctors are familiar with and have come to expect.

JD: What is your vision for Imprivata in the next 5 years?

EG: For healthcare apps, it’s vital to expand your data model around the user. In addition, we will see deeper interoperability among clinical and communication systems to increase the context in communications to support clinical workflows.

JD: What do you think the future of mobile health will look like?

EG: As mobile wearables improve, we will see greater patient engagement across the care continuum. Healthcare IT will play a pivotal role, connecting communications and infrastructure securely to enable coordinated care.

Learn more:

To learn more about Imprivata Cortext, please visit www.imprivata.com/secure-communications.

To learn more about Nuance Dragon Medical One, please visit www.nuance.com/dragonmedicalone.

Improve patient care via secure speech

Improve patient care through secure speech technology

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Jonathon Dreyer

About Jonathon Dreyer

Jonathon Dreyer is the senior director of solutions marketing for Nuance’s Healthcare division where he is driving a physician-first approach to medicine by bringing cloud-based speech recognition and clinical language understanding technology to a worldwide community of healthcare IT developers and provider organizations. Prior to his current role, Jon worked as the solutions marketing manager for Diagnostic Imaging at Nuance and previously headed up marketing at Commissure Inc., a provider of clinical documentation and healthcare communication solutions. Jon graduated with Summa Cum Laude honors at Wayne State University where he earned a B.S business administration.