By: Jason Womack What happens when you do what you say you will do, in the time you promised? Well, in social and professional circles you can gain trust with those you live and work with. And, the more you trust each other, the more amazing things you can do. And, isn’t that the point – to do important things? After your next discussion with someone, ask yourself, “How do I feel about me right now?” With the people who have your best interests in mind, you’ll generally walk away with a good feeling inside. For the next few days, focus on how you feel walking away from conversations, and debrief what people did during those conversations. After you meet with an agent, client, or staff member, apply what makes you feel good to how you communicate with others. Discover new ways to build people up by being at your best. 1) Deliver on all the promises you make…on time. One of the easiest ways to make a difference in people’s lives is to be the kind of person they can count on to DO. Be a person of action – the kind of person that people want to work with, and refer their friends and colleagues to as well. TIP: Make sure you always have a pen and piece of paper nearby to write down the agreements you make with others. When you do this, you demonstrate your commitment to keeping your word. 2) Under-commit and over-deliver once per week. The easiest way to do this: Add a bit of time (12-72 hours) to the amount of time you promise to do something. Practice with some of the personal agreements you make. Instead of saying you’ll go to the store “first thing in the morning” to run that errand, tell them you’ll have it done within the week. Professionally, you MUST take immediate action on some projects; however, there are some that you can add a day to without compromising the relationship. TIP: Add a little bit of time to your next project due date and see if you can finish and deliver “ahead of schedule.” This will amaze people! 3) Reinforce and publicize your position as the Expert. You already know all that you’re capable of, so don’t be shy about showing it. Imagine the effect on your client base, agents and peers when you are quoted in the newspaper, interviewed for the local news station, or recognized in any other way. TIP: Follow important events by using GoogleAlerts and sign up to receive “requests for experts” from journalists at Positioning yourself as the expert will go a long way in establishing the trust and confidence you need to do business with and serve the people in your community.

Jason W. Womack, MEd, MA, provides practical methods to maximize tools, systems, and processes to achieve quality work/life balance. He has worked with leaders and executives for over 16 years in the business and education sectors. His focus is on creating ideas that matter and implementing solutions that are valuable to organizations and the individuals in those organizations. Jason Womack He is the CEO and Founder of The Jason Womack Company, and an advisor to leaders worldwide and author dedicated to helping individual contributors, entrepreneurs and executives work effectively and efficiently so they have the time, energy and focus to achieve more in work and in life. Author of Your Best Just Got Better: Work Smarter, Think Bigger, Make More, Jason shows that working longer hours doesn’t make up for a flawed approach to productivity and performance. Entrepreneurs need to clarify their habits, build mindset-based strategies, and be proactive. Womack’s signature workplace performance techniques offer specific strategies to consistently and incrementally improve performance.

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Melissa Dirth

About Melissa Dirth

In her role as Social Media Strategist, Melissa oversees Nuance’s corporate social media presence, providing insight on the company’s overarching social strategy. She collaborates with both corporate and divisional stakeholders to determine and implement best practices, create engaging social campaigns and amplify Nuance’s brand story. Melissa received her B.S. from Bryant University in Smithfield, RI, graduating magna cum laude as a marketing major with a double-minor in communication and psychology. Melissa has been a dog-lover all her life, finding it hard to not spoil her Cavalier King Charles Spaniel, Bailey. She enjoys traveling, as well as boating on Lake Winnipesaukee in the summer months.