The four stages of the insurance customer journey: Don’t get left behind
Minimize customer leakage with self-service capabilities
July 12, 2016
Digital amnesia is changing consumer behavior
Reliance on smart devices creates new customer service challenges
May 19, 2016
If only my insurance company treated me like my bank does – wait, what?
The claims customer experience is a strategic imperative
April 26, 2016
Automated self-service gets easier for consumers demanding a better experience
Context, speed and ease are key factors for success.
February 17, 2016
Hosted IVR provides a port in any storm
Accommodating sudden increases in inbound calls is possible through hosted IVR
November 14, 2012