What’s fair in collections?
In the age of the “digital first’ customer, how do you balance fairness with effectiveness
December 15, 2016
Best practices for driving adherence using proactive engagement for members with chronic illnesses
Automated channels can be used to gather data and scale program reach
November 11, 2016
Sepsis: The knock-out punch
How to prevent sepsis deaths, such as Muhammad Ali and Patty Duke
June 20, 2016
The misunderstood patient: Doctors & their checkboxes
Preserving the patient story with the right technology
January 22, 2016
Could MFPs be a hidden security risk?
A recent hack revealed how organizations are at risk from connected devices
December 15, 2015
Thoughts on football … and protecting patient confidentiality
Is your organization doing all it can to protect confidential information?
September 22, 2015
Are your MFPs subjecting you to more risk than you think?
Unsecured printers present security holes in organizations
September 16, 2015
2015 TCPA ruling: What’s changed?
Part 2: A layman’s ideas for abiding by the new FCC ruling
August 13, 2015
2015 TCPA ruling: What’s changed
Part 1: A layman’s reading of the FCC’s recent ruling
August 12, 2015
The cost of a second chance: outpatient coding denials
Safeguarding bottom lines and creating strategic alignment to reduce claim denials
January 27, 2015
Easing the burden of radiation dose reporting
Diagnostic solutions proven for today, powering tomorrow
July 8, 2014
Is there light at the end of the TCPA tunnel?
A commissioner of the FCC announces welcome news
March 28, 2014
Reflections from Nuance Customer Experience Summit 2014, Interaction 14
Top brands gather to discuss trends in outbound outreach and solutions
March 13, 2014
CFPB scolds mortgage servicers
Recap from the MBA National Servicing Conference
February 24, 2014
Sorry – I must have dialed the wrong number
Avoiding wrong numbers in a TCPA-regulated world
February 10, 2014
Let’s act now to avoid the next banking crisis
Lowering costs per loan with automated communications
January 22, 2014
Good faith effort – CFPB rules could be an opportunity for change
Embracing new mortgage servicing opportunities
December 17, 2013
What Do Customers Want?
Survey Shows a Growing Appetite for More Communications
October 23, 2013
Navigate Compliance Complexity: Visit the State Calling Map
Your state-by-state compliance guide
September 25, 2013
Dear FTC: How Will You Prevent Nomorobo Abuse?
An open letter to the FTC
August 20, 2013
Dinged if you do, dinged if you don’t: Why we need to modernize the TCPA
The changing realities for the TCPA
July 25, 2013
Coming Clean: The Heat is On for Utility Companies to Reduce Emissions
How new regulations will affect utilities and their customers
July 16, 2013
Compliance Made Easy
Well, at least easier.
May 30, 2013
The Devil’s in the Details – FTC Loses Clarity on Robocalls
What was missing from the FTC's Robocall Challenge?
April 18, 2013
Distressed Borrowers Want to Know…
That's all. They just want to know.
May 9, 2012
Catch 22 – Why Congress must modernize the TCPA
Adapting TCPA to the digital world
March 3, 2011