Amy Livingstone’s stories
The modern consumer requires easy-to-use, intelligent customer service; a generic, vanilla approach no longer cuts it.

No one wants to feel like they’re just one in the crowd, and today’s consumer refuses to be treated as such. The modern consumer expects easy-to-use, intelligent, and personalized interactions across every channel – and with every company they do business with. A generic, vanilla approach to customer experience no longer cuts it. The capabilities […]