Cathy Gorman-Klug’s stories
administrative office worker holding overloaded paperwork stack

If you think that the burden of capturing, improving and reporting on Quality Measures and Indicators has grown, you’re not imagining things. With nearly 700 available Quality Indicators, many of which are mandated, it’s clear that providers are struggling with regulatory overload. Let’s look at some numbers. In an average-sized hospital: 59 full-time equivalents (FTEs) […]

three things for CFOs to know about MACRA Quality Payment Program

According to a recent survey of healthcare finance executives, less than 25% of the respondents who reported they were somewhat or very confident in understanding CMS’ Quality Payment Program (QPP) requirements correctly answered 4% as the revenue at risk for eligible providers who choose not to participate in 2017; 60% of them either UNDER-estimated the […]

The right planning and technology helps hospitals hurdle challenges with eCQM reporting.

Here’s what keeps me up at night. Last year we experienced some big changes in quality regulations, and among these changes, the one that piqued the most interest was e- measures (eCQMs).  I can’t tell you how many questions I received from well-known quality reporting agencies who were recipients of the data, asking me how […]

technology advancements in nursing practices

When I began nursing school in 1978 and entered into nursing practice in 1981, things were very different. The focus was truly patient centric. For example, we were never to use gloves unless we were performing a sterile procedure as we did not want to interfere with the dignity of the patient. We took blood […]

Nursing’s role in health quality improvement and value-based care

This week reminded me that “on this day in history” years ago my class gathered at St. Patrick’s Day Cathedral in New Jersey for our Graduation from St. Vincent’s Hospital School of Nursing.  What a day it was. We all had so many dreams, aspirations and yes, fears. To this day when I see a […]


October 19-25 is National Healthcare Quality Week in the U.S.  It is a week dedicated to celebrating the importance of quality professionals in healthcare facilities who have your back whether you are the person receiving care, a loved one, or the over-worked, under-resourced provider of that care.  These individuals know the power that good patient […]

As we look forward to the holidays and the New Year, it is impossible not to wonder what exciting opportunities 2014 will bring.   It’s no secret that healthcare providers and vendors are being challenged like never before to develop products and implement  programs that ensure compliance amidst an ever-changing landscape of initiatives that not only […]

Traditionally, October is a month of fall activities, such as apple-picking, corn mazes and hay rides; but this year, for healthcare administrators, it was filled with navigating different types of mazes and rides – negotiating the changes in regulations and reimbursement that are now de rigueur.  While it can be argued that each of these […]

Laura Rizzo (WellSpan Health), Bonnie Cassidy (Nuance), and Jamie James (Banner Health)

Day two of the AHIMA (American Health Information Management Association) conference in Atlanta kicked off early Tuesday, October 28 with a breakfast panel called, “HIM’s Current and Future Role in the Documentation Value Chain.”  This discussion, moderated by past AHIMA president, Bonnie Cassidy, began with a brief overview presented by Health Business Group’s David Williams, […]

What constitutes “observation status” in hospitals has become a bit of a Rubik’s Cube. Just as institutions seem to have aligned all the same-colored “blocks” –physicians, admitting, coding and case management staff all educated and in agreement on the conditions that constitute an observation status – the Center for Medicare & Medicaid Services (CMS) has […]

“Are you sure you washed your hands?” If you thought these are words only spoken by a mother to her child, you would only be half-right. According to the Centers for Disease Control and Prevention, each year, 1.7 million Americans become ill because of hospital-acquired infections (HAIs), which include blood infections related to central lines, […]

The invitation above likely evokes images of dancing cutlery in the Disney classic, “Beauty and the Beast.” These days, one is just as likely to feel like a valued guest when entering healthcare facilities across the nation – as you are at a five star resort! The Hospital Consumer Assessment of Healthcare Providers and Systems […]