Dima Cichi’s stories
To find a happy balance between high security and good customer experiences be sure you include your security team from the get-go

When building a biometric security solution, there is often a “tug of war” between the security team who is looking to build a “Fort Knox” type of authentication solution, versus the business team whose focus is more on customer satisfaction and ease of authentication. Building a solution that is too secure will potentially block authentication […]

Don't let your biometric efforts go to waste with a failed rollout

As the leader in voice biometric rollouts, we spend a lot of time talking about how successful our clients are and the advantages they gain using biometrics. (Check out Year of Biometrics, News about the Australian Taxation Office, and Barclays) Today we are taking a slight detour to discuss our lessons learned from the rare […]