Gorm Amand is Director of Professional Services and Global Discipline Leader of Enterprise User Interface Design at Nuance, where he leads a world-class team committed to the creation of exceptional multichannel customer experiences. He has more than 25 years of linguistic experience with native and non-native dialog structures and conversational interactions. Gorm joined Nuance in 2000 and has since worked on dozens of applications in the domains of Travel, Internet Services, Retail, Financial Services, Telecom, Utilities, and Healthcare. Gorm holds a B.A. in East Asian Languages and Civilizations, and an M.A. in Linguistics from Harvard University, as well as an M.A. in East Asian Languages and Cultures from Columbia University.
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