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Joanne Taylor is Senior Vice President of Customer Success and Business Operations at Nuance. Joanne has more than 20 years of experience designing and directing comprehensive digital transformation and continuous improvement programs to maximize client success and revenue generation for world-class companies. Prior to joining Nuance in 2018, Joanne held senior positions at PwC, IBM, AlixPartners, and ADP where she ran the company’s outsourcing and enterprise payroll services divisions. She holds a bachelor’s degree in marketing from Graceland University and an MBA with a focus on information systems management from Baylor University’s Hankamer School of Business.