From smartphones and tablets to dictation apps and broadband technology, intelligent mobile tools have transformed the way content is created, captured and shared. With the ability to take notes in real-time, mobile documentation in-particular affords many professionals, especially those that work in the field or outside of the office most often, a multitude of benefits. […]
Of the many important issues, we discuss with law enforcement, looking for ways to help their officers spend more time out in the community is probably at the top of the list. With an increased emphasis on community policing, improving officer safety, to making systems like Computer Aided Dispatch and Records Management Systems (or CAD […]
Like many industries, Financial Services straddles a line between maintaining a human approach in customer relationships and evolving technology. One example is the popularity of automated systems like robo-advisors, where consumers answer questions about their financial goals online without having to interface with another person. As we continue to hear about more and more services […]
Documentation management is like building a business plan. You create a vision of what you’re trying to achieve; assess strengths, weaknesses, opportunities, and in some instances, any threats; and then create a realistic strategy on how to execute your plan. We usually discuss this type of process when working with business leaders looking at how […]
In today’s digital world, work doesn’t take time off. With the influx of mobile technologies, from applications, devices, to the ever-increasing speed of broadband, employees have – and expect –immediate access to constant streams of information, making it possible to work from anywhere, at any time. Since employees are always connected, companies need to be […]
Law enforcement, emergency transportation services and 911 operators depend on Computer Aided Dispatch and Records Management Systems (CAD/RMS) to quickly and accurately document and share mission-critical information. These systems, in fact, are at the heart of any public safety program, with first responders sending out mass amounts of communications each day to ensure rapid response […]
When most professionals discuss compliance, documentation accuracy may not be the first thought that springs to mind. In fact, accuracy and compliance go hand in hand, and should be at the core of any comprehensive financial compliance strategy. Last month we attended the Financial Industry Regulatory Authority conference (or FINRA); and had the opportunity to […]
We have several interns working with us at Nuance this summer, and, over the past several weeks I’ve had the opportunity to interact with them. They’re bright, enthusiastic, and starting on successful career paths. They’re also the generation that is most adept and comfortable with technology; more so than I ever was at that age, […]
Seventy-five years ago, this past weekend, Hungarian brothers László and György Bíró filed a patent for their revolutionary invention – the ballpoint pen. Its creation eradicated the need to rely on fountain pens and the medieval quill, which were more prone to produce smudgy and messy script. Closing in on a century later, people continue […]
Professionals who work in the field, such as caseworkers and police officers typically choose these jobs to help other people. While these careers can be highly rewarding, they also come with their unique stresses, some of which are associated with heavy documentation requirements. Writing reports and filling out forms are a critical part of the […]
Documentation is a powerful communications tool. Regardless of medium – a long report, a short email, or a quick note; when captured, should represent a clear and detailed memorialization of events. And in fields like law enforcement, legal to financial services and social services, the accuracy of documentation is one of the more critical components […]
The results of a national survey of financial services professionals found that 89 percent indicate that heavy documentation demands affect their ability to efficiently produce thorough, timely reports and records of client interactions, which can impact both compliance and limit “face time” with clients. The Role of Technology in Financial Documentation Compliance Survey, which was […]
On May 15th, tens of thousands of law enforcement survivors and supporters across the country will gather in Washington, DC for Peace Officers Memorial Day to honor those who have worn the badge with the utmost courage. The purpose of this observance and the week it falls on, dubbed National Police Week, is to pay […]
A new “culture of compliance” within the Financial Services industry has many firms and advisors reaching out to us to better help manage and maintain regulatory compliance; specifically, in relation to documentation. For these professionals, noncompliance is not an option and can not only damage their reputation, but their bottom line. Associations like the Financial […]
Like many professionals who heavily rely on in-field, real-time reporting, cloud-based mobility tools have changed the way we work. No longer reliant on hand-written notes, or memory recall, professionals from countless industries are using their smartphones, tablets, or any number of mobile devices to create, edit and distribute content. And like many industries, this is […]
Administrators play a vital role in business and their job can vary greatly, but one constant is the amount of time placed towards documentation, and in industries heavily reliant on reporting and other paperwork, this can be a beast to manage; no matter the field and regardless of business size. I bring this up as […]
Documentation captures a moment in time, and the memorialization of content provides an accurate account of events. For legal documentation in particular; accuracy can have significant ramifications, especially when it comes to materials used in litigation, from briefs, case matter, to discovery, and more. It’s not surprising for us to see, then, that many law […]
With organizations looking for greater efficiency, it’s not surprising to see that many of the document-intensive industries we work with continue to turn to technology to boost productivity, reduce costs, and improve client service. We see the streamlining of documentation processes happening across many different workgroups and workflows. Financial services firms, for instance, with ever […]
Having worked with different document-intensive industries over the years, many of which need to meet compliance and regulatory mandates, the marriage between compliance and technology is nothing new to me. There does, however, continue to be new groupings of solutions that organizations are seeking to meet compliance mandates, as well as help manage client relationships, […]
When it comes to reporting, mobile professionals and field workers need to sweat the small stuff. After all, report thoroughness, detail, and accuracy play a key role in achieving successful outcomes. Police incident reports can make or break a case. An insurance adjuster’s report can determine whether claims are settled. Caseworker documentation is critical to […]
Remember AT&T’s “You Will” commercial from the early 1990’s featuring voice-over from actor Tom Selleck as a man sends a fax from the beach? Watching this ad twenty-five years later shows how amazingly prescient it was, foretelling a trend central to how professionals would communicate, and document those communications today: mobile and inter-connected. We see […]
New voice and language solutions continue to impact productivity at every level – from improving workflows for document-intensive industries, to simplifying daily tasks. The automation of these tasks – whether at home or where we work – rely on a set of intelligent systems; all of which use complex algorithms driven by machine learning to […]
We’ve been automating everyday tasks with computers for years. In fact, twenty years-ago Dragon Speech Recognition was first introduced to automate the task of typing. Back then, we were only scratching the surface of what machine learning could do. Today, advances in AI-powered tools are having an even greater impact, from making everyday documentation tasks […]
More often-than-not, paperwork doesn’t start at 9:00 a.m. and end at 5:00 p.m. For many professionals who travel outside the office or work in the field, heavy reporting requirements can oftentimes extend the 40-hour work week as they strive to keep up with documentation and other reporting demands. Social service professionals need to diligently complete […]
As people continue to use their mobile devices to access content, it’s not surprising to see, as part of this mobility trend, a growing demand for intelligent applications to help complete documentation. While the trusty desktop isn’t going away anytime soon, new and powerful cloud-based solutions mean more employees want to use their mobile devices […]
The results of a recent survey of the nation’s law enforcement officers confirms what we hear most often when meeting with police departments across the country – paperwork is keeping them away from the communities and citizens they serve. The demands for quality, timely and detailed documentation, although a necessary part of police work, continues […]
Innovations, such as artificial intelligence (AI), are integral parts of our professional and personal lives, making our work easier and our lives better. Like many industries, the legal sector is not immune to experiencing a transition in how employees work because of new technologies. Labor-intensive tasks, such as searching documents for information relevant to lawsuits […]
There are tangible ways to measure success in business. Revenue goes up as share of the market increases. Business becomes healthier as you manage cash flow towards profits. And you see a surge in web traffic as you expand your digital footprint. These are all positive outcomes that can be measured in a concrete manner. […]
Across many industries, we’re reading and hearing about how artificial intelligence will change the future of how we work and automate tasks traditionally performed by humans. From driving cars to predicting sleep cycles, there doesn’t appear to be anything that machines won’t eventually do; and we’re all watching to see what comes next. With all […]
For businesses, better productivity can produce positive ROI. But, as with anything, oftentimes there are instances where time savings are even more valuable than any cost-to-savings equivalence can measure. Look at law enforcement as an example. Hundreds of thousands of police officers take to our streets each day to protect and serve. During a regular […]
Over the years I’ve met and worked with business leaders in many document intensive sectors, from law enforcement, legal, to social and financial services. And while these industries may differ in many ways, one constant remains throughout: the important role documentation plays in meeting industry-specific regulatory and compliance mandates. So, it was not surprising that when […]
It was no surprise that one of the common themes at this year’s International Association of Chiefs of Police annual conference in Philadelphia (IACP 2017) was the future of policing, and specifically how technology will play a pivotal role in shaping – if not changing – how police officers do their job. From face recognition […]
With IACP 2017 right around the corner, we are excited to have the opportunity to work with Ed Davis, former Boston Police Commissioner, to help solve the challenges law enforcement professionals face today when it comes to incident reporting. Even with advancements in policing technology, many law enforcement professionals still spend up to 45 percent […]
A new set of Federal rules is presenting new challenges for financial advisors, who must now focus on creating a “culture of compliance” in which advisors will seek to document clear, specific and transparent action plans and disclosures with their clients. Going forward, advisors need to accurately document conversations with clients, and also be more […]
I can talk documentation productivity all day long – how using speech recognition technology can help improve efficiency, save time, reduce costs – and more. While all beneficial outcomes, it’s the positive impact to law enforcement – with such high stakes, that has me most charged up lately. And with IACP 2017 around the corner, […]
Accurate, timely and detailed documentation is extremely important – and in some cases, even critical. Yet many organizations are challenged with documentation inefficiencies that, if not addressed effectively, can have a ripple effect across work groups and teams. For example, police officers can spend an hour or more typing up a single incident report, and […]
On April 2, 1997 Dragon NaturallySpeaking was unveiled a groundbreaking solution that was light years ahead of speech technologies previously available. Dragon NaturallySpeaking was the first-ever continuous dictation product – capable of understanding about 100 words per minute. And while the product required training, the use of a headset and the need to be tethered […]