MichaelClark’s stories

We know from new research that just three diagnostic errors are the cause of almost 75% of patient harm—not to mention $1.8 billion in malpractice payouts—in the emergency department (ED): misdiagnosed cancers, vascular events, and infections. But what if there were a way to help improve the risk profile here? I recently had the opportunity […]

As patients take increasingly active, hands-on roles in their healthcare—truly becoming part of the care team—they need immediate, reliable access to the medical records, test results, and care plans so they can continue to advocate for themselves. With the Epic MyChart Patient Portal, healthcare organizations enable exactly that: secure, online, on-demand access to their health […]

According to research just released this summer, access to a patient portal leads to “fewer emergency department visits and more outpatient clinic visits”—meaning that these patients are making better decisions about how to manage their care and conditions, avoiding costly emergency visits and inpatient admissions. And while the majority of healthcare organizations have given their […]

As our lives become increasingly digital, we all expect—and maybe even depend on—connectivity. From pre-ordering a coffee to checking on our bank account, we want easy, online access to the fundamental aspects of modern life. And those expectations extend to our medical information too. Patient portals in general and Epic MyChart, in particular, have been […]

This blog post is part two in a five-part series to explore how healthcare organizations can make the most of their Epic MyChart patient portal to engage patients for better care.  When it comes to the adoption and use of an online patient portal, recent industry data offers a bit of a mixed bag. The […]

Voice biometrics has gone mainstream due to recent increase in fraud and security needs, more mobile consumers, increased attention on other biometric authentication such as iris and fingerprint, and the growing expectations of consumers for an omni-channel experience.

It’s something that makes sense intuitively, and research bears it out: patients who are engaged and involved in their healthcare have better outcomes and better experiences. Online patient portals are one way to create this engagement. And while providing access to the patient portal is a critical first step toward complying with Meaningful Use objectives, […]

Thirty years ago, Stanford psychology professor Dr. Carol Dweck began her pioneering research into why some students rebounded and flourished after a failure whereas others were defeated by it. The result of this work, initially based in the world of education, is what we know today as “growth mindset” versus “fixed mindset.” In short, people […]

When it comes to documenting procedures, too many surgeons are dissatisfied with the status quo: documentation requirements add to surgeons’ daily burden, coding of procedures is complex and dynamic, and busy days with long procedures can have a negative impact on documentation accuracy. But it doesn’t have to be this way. Our newest white paper, […]