Oshrit Yaron’s stories
Learn how RBS works with Nuance to prevent fraud in their contact centers.

According to industry watchers, preventing fraud involves constant change: Apply safeguards in one area today, and see where the bad guys show up next. In a new report on application fraud and its impact on banks, insurers, credit unions and other financial services institutions, Aite Group says that, “Since identity crimes are so easy to […]

There were 16.7 million victims of identity fraud in 2017, with the amount stolen rising to $16.8 billion, according to the 2018 Identity Fraud Study released earlier this year by Javelin Strategy & Research. Adding to that astounding fact, a recent Gartner article* calls contact centers the “epicenter of vulnerability in many organizations” and projects […]

The need for secure interactions via an authentication process has often led to complex alphanumeric passwords that are challenging to remember and enter. Within the IVR, personal identification numbers (PINs) pose users with a similar challenge. For example, callers to a contact center are often subjected to an interrogation process by agents to verify the […]