Oshrit Yaron’s stories

There were 16.7 million victims of identity fraud in 2017, with the amount stolen rising to $16.8 billion, according to the 2018 Identity Fraud Study released earlier this year by Javelin Strategy & Research. Adding to that astounding fact, a recent Gartner article* calls contact centers the “epicenter of vulnerability in many organizations” and projects […]

The need for secure interactions via an authentication process has often led to complex alphanumeric passwords that are challenging to remember and enter. Within the IVR, personal identification numbers (PINs) pose users with a similar challenge. For example, callers to a contact center are often subjected to an interrogation process by agents to verify the […]