Paul Tepper is the Worldwide Head of Nuance’s Cognitive Innovation Group (CIG). The Cognitive Innovation Group is focused on applying the latest advancements in machine learning and artificial intelligence to automate and improve the customer experience across channels. Paul is responsible for setting Nuance’s AI Strategy and leading product development efforts in collaboration with Nuance’s Definitional Customers and Nuance Research. Currently Paul is focused on machine learning advancements in conversational AI, machine learning, natural language understanding, question answering and dialog modeling. Paul has over a decade of experience in software development and AI research. He holds a Ph.D. in Computer Science & Communication Studies from Northwestern University, an MSc in AI & NLP from the University of Edinburgh and a BA in Computer Science, Linguistics and Cognitive Science from Rutgers University).