Paul Tepper is the Worldwide Head of Nuance’s Cognitive Innovation Group (CIG). The Cognitive Innovation Group is focused on applying the latest advancements in machine learning and artificial intelligence to automate and improve the customer experience across channels. Paul is responsible for setting Nuance’s AI Strategy and leading product development efforts in collaboration with Nuance’s Definitional Customers and Nuance Research. Currently Paul is focused on machine learning advancements in conversational AI, machine learning, natural language understanding, question answering and dialog modeling. Paul has over a decade of experience in software development and AI research. He holds a Ph.D. in Computer Science & Communication Studies from Northwestern University, an MSc in AI & NLP from the University of Edinburgh and a BA in Computer Science, Linguistics and Cognitive Science from Rutgers University).

Paul Tepper’s stories

Getting our geek on for Geek Pride Day

In honor of Geek Pride Day on May 25, today we’re gonna get our geek on as we dig a little deeper into Nuance Pathfinder, an upcoming product that was introduced in our previous post entitled “Designing effortless customer journeys.” Building conversational AI systems—like virtual assistants, IVRs, chatbots—generally includes three main technologies: Natural Language Understanding […]

Bot vs spouse: How much do customers talk to chatbots?

By 2020 the average person will have more conversations with bots than with their spouse.¹ How would you go about making such a prediction? To start, defining these terms and measuring them is not a simple task. First, we should start by defining what a “bot” is. The term “bot” can mean a lot of […]