Simon Marchand, CFE, C.Adm.
It’s been a challenging couple of years for telcos as they’ve tried to keep pace with a rapid shift in customer habits and expectations. We are looking forward to attending Mobile World Congress again this year to talk with CX and fraud leaders about how they’re planning to meet new expectations while keeping customers protected. […]
I’m writing this a few days after the Merchant Risk Council (MRC) Vegas Virtual Event 2021. After the disruption of the last year, it’s hard to overstate the need for such events where merchants can come together, discuss fraud risks, explore key solutions like biometric security, and share fraud prevention strategies and best practices. One […]
The fraud prevention community has long been committed to doing some of the globe’s most important work: protecting people and stopping criminals. Anti-fraud professionals, however, face a seemingly endless stream of new methodologies, approaches, and threats, and the COVID-19 pandemic exacerbated them all. Consider the new risks that come from working remotely, the spectacular increase […]
Cybercrime, data breaches, and fraud have all been rising for years—but the pandemic has created even more opportunities for fraudsters . As social engineering, password-related attacks, and identity theft all skyrocket, fraud teams around the world are finding that their usual strategies for fraud prevention, detection, and investigation are no longer sufficient. The good news […]
The business of fraud is booming. Identity theft cases doubled in 2020, according to the U.S. Federal Trade Commission. Another study from December 2020 found that 47% of adults in the U.S. have experienced identity theft in the past two years, losing $712.4 billion in 2020—and those are just the reported numbers. We can assume […]
Each year, there are 1.62 billion customer interactions with telecom companies — a number that iGR, a market research consultancy, predicts will increase to 1.765 billion within the next two years. Unfortunately, prevalent fraud in the industry threatens the security of each of these interactions. With every one of these interactions representing real human beings, […]
