Susan Daniel’s stories
In today’s multichannel era, businesses should leverage virtual assistants to communicate with their customers.

We’re in an era of significant channel proliferation – new communication channels are constantly being added (Pokemon Go is the most recent example of this evolution) and mature channels are experiencing powerful changes. There are the traditional communication channels, such as IVR, email and websites. But there’s also an exciting wave of channels experiencing tremendous […]

Businesses must carefully piece together all the elements of their virtual assistant to ensure a superior customer experience.

As consumers increasingly expect automated, around-the-clock availability from the companies they do business with, organizations are turning to virtual assistant technology to bolster their customer service operations. A virtual assistant at the forefront of your company’s communications is the most cost-effective means of providing excellent customer service to your customers 24 hours a day. They […]