Tony Lorentzen
It is no surprise interactions between consumers and the organizations they engage with have become increasingly digital in the last few years. Today, however, we are seeing the focus on enabling these virtual interactions skyrocket. The consumer preference for speed, ease of access, and convenience has turned into critical consumer demand for business as usual […]
The coronavirus pandemic has forced companies around the globe to protect their employees while developing business continuity plans. Businesses also are working to quickly relay the latest relevant information to their customers when guidelines and situations are fluid and changing sometimes hourly. Customer contact centers are at the forefront of this effort, with organizations leaning […]
Cinema hasn’t given AI the best image over the years. We’ve seen it become sentient in 2001: A Space Odyssey, enslave mankind in The Matrix, and take over the world in The Terminator. It’s no surprise that people worry about AI taking over our jobs. But in reality, there are a lot of human capabilities […]
