Tony Lorentzen
Tony has more than 25 years of experience in the technology sector, spending the last 17 with Nuance where he is currently the SVP of Intelligent Engagement Solutions within the Enterprise Division. Before that he served as the leader of several teams at Nuance including Sales Engineering, Business Consulting, and Product Management. A proven leader in working with the cross-functional teams, Tony blends his in-depth knowledge of business management, technology and vertical domain expertise to bring Nuance’s solutions to the Enterprise market, partnering with customers to ensure implementations drive true ROI. Prior to Nuance, Tony spent time at Lucent and Verizon where he led teams that applied the latest technologies to solve complex business issues for large enterprises. Tony received a B.S. from Villanova University and a MBA from Dowling College.
Tony Lorentzen’s stories
Responding to the now by activating the future of digital customer engagement

It is no surprise interactions between consumers and the organizations they engage with have become increasingly digital in the last few years. Today, however, we are seeing the focus on enabling these virtual interactions skyrocket. The consumer preference for speed, ease of access, and convenience has turned into critical consumer demand for business as usual […]

Three simple steps to address COVID-19 demands in your contact center

The coronavirus pandemic has forced companies around the globe to protect their employees while developing business continuity plans. Businesses also are working to quickly relay the latest relevant information to their customers when guidelines and situations are fluid and changing sometimes hourly. Customer contact centers are at the forefront of this effort, with organizations leaning […]

What can humans and AI learn from each other?

Cinema hasn’t given AI the best image over the years. We’ve seen it become sentient in 2001: A Space Odyssey, enslave mankind in The Matrix, and take over the world in The Terminator. It’s no surprise that people worry about AI taking over our jobs. But in reality, there are a lot of human capabilities […]