Experience a more human conversation through Nuance Cloud Services

What does it take to harness the complexity of the expanding world of smart connected devices and unlock its value? A communication platform like Nuance Cloud Services, which improves our interactions with devices and services by making them effortless and personal.

The lineup at Mobile World Congress this week demonstrates the continued explosion in quantity and sophistication of devices and consumer electronics. Our connected devices – smartphones, tablets, PCs, televisions, cars, wearable devices and more – possess new capabilities and evoke new possibilities. What’s also evolving is how we interact with these devices. As sophistication increases, the user experience becomes exponentially more important. Increasingly, users want to simply tell their device what they want – through speech, text or gesture – and for the device to understand their command and intent. They want their devices and services to remember them, anticipate their needs, and become effortless to use.

To help brands and developers worldwide support this need, Nuance recently announced Nuance Cloud Services, a cloud platform that defines the user experiences of some of the largest and most well-respected brands by transforming them into intelligent personal assistants that understand and engage with users on a simpler, more human level. After what we’ve experienced at Mobile World Congress this week, I’m thrilled that we’ve launched this platform at a time when the industry – device manufacturers and operators alike – is uniting to create partnerships and technology ecosystems to drive mutual value. Nuance Cloud Services is already playing a big role in that ecosystem, and I believe we’re only just at the beginning of a revolution in mobile user experiences.

In addition to our technologies, we’ve worked with content and technology partners to ensure that Nuance Cloud Services grants our partners access to a massive range of content and services. Smart TVs can now access on demand and streaming content; smartphones and tablets can automatically leverage applications like Yelp and OpenTable; connected cars and PCs can stream music from Pandora or Spotify – all through Nuance Cloud Services. And, through this connected network, the intelligent virtual assistant capabilities of these devices are able learn, adapt to, and even predict our preferences over time.

And what makes Nuance Cloud Services unique is that it offers brands the ability to deeply customize and personalize their user experiences and content – our partners’ interactions with consumers are too important to adopt a one-size-fits-all approach.

Brand A might be interested in three unique personalities for its voice assistant, while Brand B may want to lead with a security story bolstered by voice biometrics. Nuance Cloud Services can offer the breadth of capability – voice recognition, voice biometrics, intelligent conversational systems – and the depth of customization to match any brand’s preference.

This is why a wealth of trusted brands, including Samsung, LG, Ford, Toshiba and more rely on the Nuance Cloud for their voice-enabled phones, cars, wearables and more.

To date, more than 10 billion transactions have touched Nuance’s mobile cloud, which speaks to both the large number of brands utilizing it and the broad consumer base of those brands that is leveraging voice as part of its connected device experience.  In January 2014 alone, more than 120 million unique active users interacted with the Nuance Cloud, and the growth of users is staggering.

I hope you share my excitement for the future of a connected world – the potential is huge. And I invite you to engage with Nuance Cloud Services to build a unique and engaging, user experience for your customers.


Nuance Cloud Services © Nuance

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Michael Thompson

About Michael Thompson

Michael Thompson is the executive vice president and general manager of the Nuance Mobile Division. In this role, he is responsible for the innovation, development, marketing and sale of speech-enabled and predictive text input solutions to the mobile phone, automotive, and consumer electronics markets. Thompson joined Nuance in 2003 and has held a variety of leadership positions at both the company's Massachusetts headquarters and internationally. Thompson holds a Professional Engineer's license in mechanical engineering and earned an M.B.A. at Cornell University after completing his undergraduate engineering studies at California Polytechnic State University, San Luis Obispo.