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Contact center transformation pitfalls (and how to avoid them)

Our upcoming webinar with guest Forrester Research will explore why contact center transformation is vital to surviving in the digital age, and how to make yours a success.
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Future-proof customer service

Customer expectations continue to rise rapidly, and there’s no sign of that slowing down. They’re going to continue challenging companies to give them better experiences and make every interaction effortless.

To meet these expectations, organizations need a future-proof contact center designed to deliver intelligent engagements—but it takes hard work to get it right.

Register for our webinar on 14th August at 8am PT/11am ET to hear guest Forrester’s Ian Jacobs, Principal Analyst, explain how to transform your contact center effectively. In conversation with Nuance experts, Ian will guide us through the common pitfalls organizations encounter when transforming their contact centers, and show how you can avoid them.

Join us to discover:

Plus, you’ll learn about some organizations that have already undergone transformations, and the results they’ve achieved so far.

Space is limited, so reserve your seat now to get all of these valuable insights and more.

And don’t worry if you can’t make it on the day—register now and we’ll send you an on-demand link to watch whenever you want.

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Register now!

Don’t miss this insightful webinar to avoid the pitfalls of your contact center transformation.

Register now

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Let’s work together
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Josefine Fouarge

About Josefine Fouarge

Josefine Fouarge is Sr. Product Marketing Manager in the Nuance Enterprise Division, focusing on automated and human assisted engagements in digital channels. Josefine brings more than 10 years of experience in sales and marketing for technology related businesses in Germany and the U.S. Her past expertise ranges from selling and configuring Apple computers to defining the market and messaging for a security software for on-premise datacenters and services offered through the cloud.