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Ian McGuire is an industry expert in voice biometrics, speech recognition, and customer experience design. He is Senior Principal Business Consultant in Nuance and provides consultancy to large organisations across the financial, telecoms and government sectors, on the introduction of new and innovative technologies that will materially impact customer experience and business processes. Ian worked with all the major UK banks, as well as a number of European and Hong Kong banks, in deploying counter fraud and voice biometric authentication solutions. Also with major credit card organisations, wealth organisations and telecom companies to deploy customer ID&V solutions, and online and offline fraud detection systems.