Brent Hunt’s stories

The CXS 2020 EMEA agenda has landed. Warning, spoilers ahead!

The Customer eXperience Summit EMEA  is almost here. And there’s plenty to look forward to. On March 10th, some of the world’s most forward-thinking customer engagement leaders will gather in central London to explore omnichannel experiences, the future of fraud prevention, the challenges and benefits of DIY engagement—and much more. There will also be an […]

Shaping the future of intelligent customer engagement

It’s the Holy Grail of customer engagement: seamless, zero-effort journeys across channels that lead to rapid, effective resolutions. For many organisations, it can feel a long way off—but, it could be closer than you think. At this year’s Nuance Customer eXperience Summit in London on March 10, global customer engagement leaders will gather to explore how, […]

Security customers can’t see, and fraudsters can’t beat

Put aside (if you can) the pressures of delivering amazing customer service experiences while reducing your cost to serve. The bottom line for customer engagement is that outstanding, cost-optimised experiences can’t come at the expense of security. That’s why security—and how to make it invisible to customers—is just one of the key themes we’ll be […]