Ian McGuire is an industry expert in voice biometrics, speech recognition, and customer experience design. He is Senior Principal Business Consultant in Nuance and provides consultancy to large organisations across the financial, telecoms and government sectors, on the introduction of new and innovative technologies that will materially impact customer experience and business processes. Ian worked with all the major UK banks, as well as a number of European and Hong Kong banks, in deploying counter fraud and voice biometric authentication solutions. Also with major credit card organisations, wealth organisations and telecom companies to deploy customer ID&V solutions, and online and offline fraud detection systems.

Ian McGuire’s stories

Black key locked in to represent NHS cyber security compliance

Five steps toward NHS cyber security compliance

1. Start as you mean to go on Make sure you have clear company policy documents covering staff and employment practice, and that you can prove that the policies are working – this gets more important as you ascend the heights of Information Governance (IG) compliance. 2. Get the basics right Register with the Information […]

fraud prevention

How to create and maintain the optimum fraud prevention solution for your business

Personal identity numbers (PINs), passwords and security questions have had their day. A constant barrage of data breaches has led to widespread compromise of personal data and user credentials, causing many businesses to rethink their approach to customer authentication and fraud prevention within their customer care channels. As a result, increasing numbers of enterprises are […]