Thomas Hebner
Tom Hebner is a the World Wide Leader of the Cognitive Innovation Group. He has 18 years of experience designing, building, and managing large complex contact center automation solutions. He personally manages the most strategic and innovative contact center solutions, partnering with our customers to move the contact center market forward. Tom holds two Masters Degrees in Electrical Engineering from Princeton University and a BA from Villanova University.
Thomas Hebner’s stories
Nuance shares 2019 technology predictions2019 AI Predictions from Nuance

2018 marked the peak of enterprise AI hype with nearly every brand on the planet deploying an AI strategy. Companies spent money—a lot of money—on the promise of using machines to deliver better experiences to their customers. They invested in the bright, shiny object—a bot that can be created in minutes, a bot that can […]