Customer engagement

Meet four banks making smart use of conversational AI

Consumer electronics are setting a high bar for conversational experiences, and it’s important for banks to keep pace. But some are already rising to this challenge—using conversational AI to not only wow their customers, but also to meet inextricably linked business objectives, like improving efficiency in their contact centres, and protecting customers and agents from falling victim to fraud.

Posted 5 October 2021
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Customer engagement
Four key tips for your virtual assistant deployment from a banking leader

Discover how Swedbank has been perfecting its virtual assistant over the past six years

8 March 2021
United Kingdom
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