In this survey we’d like to find out how the emergence of the ‘digital patient*’ impacts on the administration and care delivery processes at your practice; looking at what technology investments you have made, or are planning to make, to meet their needs and what you think are the benefits – and any downsides – of the ‘digital patient’ on the workload of you and your practice team.
The digital patient
The ‘digital patient’ can be defined as, ‘one who appears to be familiar and at ease with digital technology and who has a tendency to interact with your practice online’. A recent YouGov poll provides insight into the rapidly increasing numbers of patients who can be considered as such, revealing that six out of 10 people would rather consult their own GP online than wait the average of 13 days for a face-to-face appointment to drive digital implementation and transformation’.
What does this mean for your practice?
Together with Practice Business we want to better understand how the digital patient is impacting your practice. We have developed this survey to explore how GP practices accommodate digital patients and how they are planning to accommodate these behavioural changes. We also hope to be able to gauge the impact that this move towards digitised healthcare for the digital patient is having on your workload and that of your practice!