How web chat and AI became a power couple for customer service
Find out why web chat and AI-powered self-service are better together
Trends to Watch in 2021: Telehealth, Consumerisation and AI-powered clinical decision support
Deeper AI integration expands care access and improves patient and provider experiences
Addressing the challenges around surgical documentation
Our new report reveals a raft of inefficiencies in the surgical documentation process
An interview with Dr Simon Wallace on clinician burnout
How can digital technologies like speech recognition help clinicians address burnout?
Clinical speech recognition at Calderdale and Huddersfield NHS FT and Royal Cornwall NHS Trust
How clinical speech recognition is helping NHS Trusts to mitigate the impact of COVID-19
It’s time to focus on clinical coders
The steps we need to take to make life easier for clinical coders
Security customers can’t see, and fraudsters can’t beat
How can you balance effortless authentication with effective fraud prevention? We’ll explor
Creating a bionic contact center agent
Why agent satisfaction is the new KPI contact centers should pay attention to
Building trust with a virtual assistant voice
Finding a voice for your brand that builds credibility and trust with your customers
2019 AI Predictions from Nuance
2019 is the year we’ll start to see a lot of the AI startups fade away.
