How web chat and AI became a power couple for customer service

Find out why web chat and AI-powered self-service are better together

Trends to Watch in 2021: Telehealth, Consumerisation and AI-powered clinical decision support

Deeper AI integration expands care access and improves patient and provider experiences


Addressing the challenges around surgical documentation

Our new report reveals a raft of inefficiencies in the surgical documentation process

clinician burnout

An interview with Dr Simon Wallace on clinician burnout

How can digital technologies like speech recognition help clinicians address burnout?

Clinical speech recognition at Calderdale and Huddersfield NHS FT and Royal Cornwall NHS Trust

How clinical speech recognition is helping NHS Trusts to mitigate the impact of COVID-19

Clinical Coders

It’s time to focus on clinical coders

The steps we need to take to make life easier for clinical coders

Security customers can’t see, and fraudsters can’t beat

How can you balance effortless authentication with effective fraud prevention? We’ll explor

Creating a bionic contact center agent

Why agent satisfaction is the new KPI contact centers should pay attention to

trusting brand voice with customer experience

Building trust with a virtual assistant voice

Finding a voice for your brand that builds credibility and trust with your customers

Nuance shares 2019 technology predictions

2019 AI Predictions from Nuance

2019 is the year we’ll start to see a lot of the AI startups fade away.