How Vodafone successfully adapted —and how its story maps to Forrester’s expert advice

We explore the technologies CX leaders are preparing to deploy, and why they’re so popular

Contact centre leaders are making technology decisions that will shape CX for years to come

Exploring the leading research firm’s recommendations, phase by phase

Learn how organizations are successfully navigating the COVID-19 landscape

Best practices for increased demand in your contact centre

Learn how RBS works with Nuance to prevent fraud in their contact centers.

A fraud prevention success story from Royal Bank of Scotland

The winning proof of digital transformation