How to tool-up your contact center in step with Forrester’s COVID-19 response plan

Exploring the leading research firm’s recommendations, phase by phase

Helping each other stay strong on the journey to the other side of COVID-19

We want to thank everyone on the frontlines who are caring for those in need

The CXS 2020 EMEA agenda has landed. Warning, spoilers ahead!

Are you ready for CXS 2020 EMEA? From fraud prevention to cave diving, here are the topics

Nuance wins big at 2019 Stevie Awards

The winning proof of digital transformation

Creating a bionic contact center agent

Why agent satisfaction is the new KPI contact centers should pay attention to

trusting brand voice with customer experience

Building trust with a virtual assistant voice

Finding a voice for your brand that builds credibility and trust with your customers