Summer 2019: Contact center transformation

Last quarter, we saw the importance of humans and AI working together to thrive in the digital world. Nuance experts taught us what the human-AI interaction could achieve, and we saw the leading organizations already making it a reality.

This quarter, we’re taking a deep dive into the latest innovations in contact center transformation. You’ll find out how your contact center could be holding you back, and the key strategies for making your transformation a success.

Head over to Nuance IQ to find:

• An exclusive webinar featuring Forrester and Nuance experts revealing the common pitfalls organizations fall into during transformation, and how you can avoid them
• An in-depth look at the customer experience gap, with practical tips on how to bridge it
• The story of how a leading UK retailer enhanced its customer experience to support increased contact volumes and free up agents’ time.

Coming soon: Nuance Innovation Quarterly issue two

But that’s not all, there’s even more to come. Nuance Innovation Quarterly, the sister publication to Nuance IQ, is just around the corner—and it’s filled with more exciting innovations.

This quarter, you’ll get valuable insights from the people and brands forging a path to customer engagement excellence, plus expert advice on the keys to transformation—from APIs to conversational design. And you’ll even get a closer look at the latest Nuance products that could help your contact center evolve and thrive.

Take a look

Check out Nuance IQ today to get the latest insights in contact center transformation—and don’t forget to sign up for the summer issue of Nuance Innovation Quarterly magazine and watch the latest IQ webinar on-demand.