How biometrics can keep fraudsters at bay

TRMA Telecommunications Risk Management Association – A team huddle for telcos

Exploring what’s new in fraud prevention and credit collections

Is there new life for the IVR in the cloud? You bet.

Reasons to move IVR to the cloud

Authentication and fraud prevention requirements in the omni-channel world

Understanding the changing landscape

How was your latest trip?

Customer service messaging for the world traveler

Apple Business Chat Suggest

How Apple Business Chat can help enterprises with their call deflection goals

Apple will launch “Chat Suggest” with iOS 13

contact center

Nuance IQ is back for the summer

A first look at Nuance IQ Summer 2019 information hub

STIR/SHAKEN – Shaking things up for fraud prevention

Nuance’s own Simon Marchand on this new technology protocol

Contact center transformation pitfalls (and how to avoid them)

Transform customer service from the contact center

Allied Irish Banks and Deutsche Telekom pioneer voice biometrics to ease customer effort

How Nuance voice biometrics improved authentication for telecom and banking

Rethinking digital transformation

A survival guide for customer experience leaders

Zero-effort is hard work!

Nuance Named “Undisputed Market Leader” in Intelligent Authentication and Voice Biometrics

Avoiding customer journey traffic jams

Omni-channel experiences that customers want and organizations need