In a world that is becoming more and more automated it’s important to still feel safe and in control. With self-driving cars, Roombas and other “autonomous everyday items” becoming more and more popular, we as humans want to make sure that the best and most reputable technology is used. If we sit in that car, we don’t want to worry about it driving into the next tree; if we let the vacuum cleaner run, we don’t want to think about it accidentally sucking in our kids’ toys. Artificial intelligence (AI) should be our dream for a better life, not a nightmare of a Terminator-like world.
The beginning of a new era
Who knows how many years it will actually be before robots walk among us? Currently, we are at the beginning of this new era. This is an exciting time, but also a confusing one. Every day we hear about a new startup that has found a supposedly new angle in solving every problem using artificial intelligence. How, as an organization and as a consumer, can we make a decision on which of these vendors delivers the best technology? With so many companies blasting their message of a better world out there, it seems to be impossible to find the needle in the haystack.
Forrester took on the task to evaluate a variety of AI vendors and summarized their findings in “The Forrester New Wave™: Conversational Computing Platforms, Q2 2018” report from April 2018. In this report, Forrester looked behind glamorous marketing phrases and brought up the truth about current capabilities of AI used for communication purposes.
Making the right choice
Nuance is honored to be named a “Strong Performer” next to AI giants such as Google, Amazon and Microsoft. We are thrilled that Forrester recognized our true nature of being an AI veteran with innovative advancements. By being listed in this report we now have proof that enterprises all over the world can rely on the fact that Nuance AI technology will improve their engagement strategy delivered through customer service channels, and for car systems, smart IoT devices and more. The combination of our Natural Language Understanding (NLU) capabilities, Speech Recognition, dialog handling, and other AI-enabled algorithms ensure a seamless experience for consumers, customers and businesses.
To let you to read through Forrester’s findings yourself, we prepared a copy of their latest report as a free download. Simply follow this link, and once you’ve read it we would love to discuss your AI plans with you.