Introducing the Nuance Fraud Nexus

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Cybercrime, data breaches, and fraud have all been rising for years—but the pandemic has created even more opportunities for fraudsters . As social engineering, password-related attacks, and identity theft all skyrocket, fraud teams around the world are finding that their usual strategies for fraud prevention, detection, and investigation are no longer sufficient.

The good news is that there are innovative technology solutions that can help fraud teams prevent fraud even before it happens. We at Nuance have been involved in this space for decades now, helping companies like Fidelity Investments use AI and biometrics to stop fraudsters and protect their customers’ investments. In this time, we’ve cultivated strong partnerships with fraud prevention and artificial intelligence communities around the world—part of our ongoing commitment to promoting a proactive, transparent, technology-forward approach to fraud prevention.

Now, we are taking this commitment one step further. We are proud to announce the Nuance Fraud Nexus, a center of excellence located in Montreal that will build on our longstanding partnerships, expertise, and technologies and bring together globe’s leading fraud prevention experts. Why Montreal? The short answer is that it’s a vibrant, multicultural city with deep, well-established expertise in AI, fraud prevention, and other technology. And it’s the heart of Nuance’s Security & Biometrics, where our office downtown houses hundreds of Nuance employees dedicated to building new and better authentication and fraud prevention solutions.

An in-house team of certified fraud experts and analysts will lead the Nuance Fraud Nexus. Together, we will help our customers benefit from shared knowledge and experience; provide recommendations and advice for optimizing fraud detection, prevention, and investigation strategies; and consult and research directly with industry and technology experts to improve our solutions and customers’ outcomes.

As we embark on this journey, we look forward to finding new ways to help fraud prevention teams transition away from legacy, reactionary methods of detecting and investigating fraud and toward an intelligent, proactive approach that leverages AI and biometrics. The Nuance Fraud Nexus will engage in a wide variety of research, benchmarking, and expansion initiatives, including publishing a global report on fraud trends, growing our collaborations with governmental and professional organizations, and leading roundtable discussions and global events.

Ultimately, we recognize that fraud prevention teams face new, evolving threats and too many obstacles that can prevent us from doing some of the most important work: protecting people and stopping criminals. The Nuance Fraud Nexus will create a place for fraud prevention professionals and technology experts to overcome these obstacles by joining forces in the global fight against fraud.

Fraud detection and prevention resource center

Nuance’s AI-powered biometric solution enables you to aggressively detect and prevent fraud, helping to mitigate risk, avoid disruption and minimize lost revenue, all while protecting the customer and your business.

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Simon Marchand

About Simon Marchand

Simon Marchand is Nuance’s chief fraud prevention officer for security and biometrics. Certified Fraud Examiner, Simon has extensive expertise in fraud prevention, detection and management - as well as in authentication and identity - in both the banking and telecom industries, with more than 10 years of experience in the field. Prior to Nuance, Simon held key fraud prevention positions at Montreal-based Laurentian Bank, at Bell Canada, and at Québec’s Order of Chartered Administrators, where he managed its professional inspection program. As chief fraud prevention officer, he works closely with Nuance clients to design biometric-based fraud prevention and authentication strategies that disrupt criminals while reducing effort and friction for legitimate customers. He regularly shares his expertise in various conferences and with associations around the world and he speaks on the risks of fraud and the ethical use of biometrics in the media.