The future of customer engagement is bright with Microsoft and Nuance

The biggest customer engagement trends to watch next year

Lessons learned and opportunities revealed in a time of continuing transformation

Cybersecurity Awareness Month is a reminder that we need to reset customer authentication

How Vodafone successfully adapted —and how its story maps to Forrester’s expert advice

And why that means bringing people—and technologies—together

Meeting the demand for greater retail personalization with AI and Cloud

How Nuance is helping enterprises unlock the true value of CCaaS


Practical advice for any brand using chatbots for customer service

See how millions of TV viewers rely on voice to explore content and access self-service

Our world is ready for smarter, faster, more secure experiences that retain a vital human t

Growing number of organizations have adopted multi-modal biometrics

ACFE community of investigators - Event 2021

Leading the conversation and moving fraud prevention forward