Bionic-contact-center-agent-powered-by-A

It’s time for Enterprises to look at agent satisfaction in the contact center as a key KPI. With Agent Artificial Intelligence (AI) you can increase sales and agent sat.

Alixson Bell

À propos de Alixson Bell

Alixson graduated from the University of Washington in 2008 and promptly started her career in the computer software industry at a company called Varolii Corporation in Seattle, WA. After Varolii was acquired by Nuance, she quickly became enamored by the many ways to improve customer satisfaction through omni-channel customer service solutions, all powered by AI. She is now a Senior marketing project manager for Nuance, but more than that, she is a firm believer in Nuance’s technology and teams who are tirelessly focused on customer-centric outcomes and results.